POLICIES AND PROCEDURE


TERMS

Payment with order, by checks (personal or company), money orders, cashier’s checks and credit card (Visa, Master Card or American Express) are accepted.

Issue your check to QUALITYBOOKS. Check your order carefully for correct pricing and shipping charges. $15 bank service charge for all returned checks.



SHIPPING FOR US ORDERS:

Standard shipping is $3.00 (flat rate no matter how large the order).
Delivery may take from 5-7 days or longer.

For faster service please specify Priority Mail.
Priority Mail shipping is $5.00 (flat rate no matter how large the order).
Delivery will take from 1-3 days.

Over 90% of orders are shipped on the same day they are received.
Orders pay by personal or business check (not money orders) may be hold up to 3 or 5 days until check clears.

Orders received by 4:00 p.m. Eastern Time are shipped the following morning. Orders received on Sundays are usually shipped the same day, but they may not be shipped until Monday morning if business is extremely heavy.



INTERNATIONAL ORDERS:



SHIPPING FOR CANADA ORDERS:

Airmail shipping is $6.00 (flat rate no matter how large the order).
Delivery may take from 5-7 days or longer.

Payments may be made by credit card (Visa, Master Card or American Express), International Money Order or Bank Check and must be issued in U.S. funds and drawn on a U.S. Bank or U.S. Branch of a Canadian Bank.



SHIPPING FOR REST OF THE WORLD ORDERS:

Airmail shipping is $7.00 (flat rate no matter how large the order).

Delivery to most countries can be expected in approximately 7-20 days.

Payments may be made by credit card (Visa, Master Card or American Express), International Money Order or Bank Check and must be issued in U.S. funds and drawn on a U.S. Bank or U.S. Branch of a Canadian Bank.



RETURNS... MONEY-BACK GUARANTEE

Customers may receive a full refund of the purchase price of the product less postage and handling for a period of up to 30 days. If for any reason you are not completely satisfied just return merchandise within 30 days, in saleable conditions, for prompt refund. NO QUESTIONS ASKED!



HOURS OF OPERATION

Mon/Fri, 9 a.m. to 5 p.m. Eastern Time.

Holidays Hours: Closed all major holidays.

However, you may order by Fax: 1 800 887 6123, Phone voice mail (orders only): 1 800 951 2490, Online or by Mail, 24 hours a day.



SPECIAL NOTICE

We will be closed December 29, 1999 through January 3, 2000.



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